Effective Date: November 12, 2019 ========
We collect personal information that you provide directly, information about how you use our services and information from third party sources. We use this information to provide you with services, understand the way you use our Services so we can improve and personalise your experience and to develop the most relevant apps, technologies, and content for our customers, friends and partners. We also use personal information to provide customised advertising tailored to your interests. ========
Information We May Collect
Information You Provide Directly
Some Services enable you to give us information directly. For example:
- When you create an account or profile with us, we may ask for information such as your name, date of birth, or email address.
- If you order a product or paid service from us or from any link sent from us or sent on behalf of us, we may ask for your name, address, contact information, and shipping and payment information to process your order.
- To provide responses when you contact us at email@example.com, we may need information to verify your identify and the product you’re inquiring about.
- When you communicate with our supporting staff or others, your communications will be transmitted through our systems.
- If you share your contacts, we’ll collect their phone numbers and other contact information to facilitate file sharing and messaging. You can turn off or restrict these features in Settings on your devices. ========
Information About Your Use of Our Services
In addition to the information you provide, we will collect information about your use of our Services through software on your devices and by other means. Particularly we will collect:
Device information. Your hardware model, device hardware information, IMEI number and other unique device identifiers, phone number, serial number, sales code, access recording, current software version, MAC address, IP address, cookies, pixels, subscription information, operating system versions, and settings of the devices you use to access Services.
Log information. Diagnostic, technical, error, and usage information such as the time and duration of your use of Services, search query terms when you enter search terms into your device in connection with a particular Service, and any information stored in cookies that we may have set on your devices.
Location information. Your device’s GPS signal or information about nearby Wi-Fi access points and cell towers that may be transmitted to us when you use certain Services and enable the Location function.
Voice information. Recordings of your voice when you contact our Customer Service team.
Viewing information. The networks, channels, websites visited, and programs viewed on your devices and the amount of time spent viewing them.
Other information. about your use of Services, such as the apps you use, the websites you visit, and how you interact with content offered through a Service. ========
Publicly or Commercially Available or Shared Information
We sometimes gather publicly or commercially available information, including information from social networks you use, and combine this with other information about you so that we can better understand your needs, interests, and preferences. We also sometimes gather information about you when other people provide it using our Services, such as your name and contact information when others send a message to you or share files with you. ========
Other Information We May Collect
We may also collect other information about you, your devices, or your use of Services that you consent to send us. ========
Third Party Analytics
Through certain Services, we may collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We may use third-party analytics services on the Services. The service providers that administer these analytics services help us to analyze your use of the Services and improve the Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Services, help administer the Services and diagnose technical issues. To learn more about the policies of third-party service providers, please refer to relevant website of such service providers. ========
You can choose not to provide us with certain types of information, such as information requested as part of registering an account on our website. In some cases, this may limit your ability to use some Services of us. We’ll do our best to explain these limitations when we’re asking for your information so you can make an informed decision. ========
How We May Collect Information
We may collect information in a variety of ways:
From you directly.
Through this site: Nreal may collect information through the website when you visit.
Through business interaction: We may collect information through your or your employer’s business interaction with our employees or offices.
From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties. ========
How We May Use Your Information
We use the information we collect for the following purposes:
To help you or your device register for our Services;
To provide a Service or feature you request;
To provide customized content and personalized services based on your past activities on our Services;
To provide customized advertising, promotions, and offers that might interest you on our websites, third-party websites, and online platforms such as social media sites;
To provide promotions and offers by way of direct marketing communications, only where you have given us your separate consent;
To analyze our products and services to help us better understand our customers in order to offer the most relevant communications, services, and experiences to you;
To ask you for your opinions on our products and services and to carry out customer surveys, with your separate consent if required;
To provide software updates, maintenance services, and support for your devices;
To comply with the law and legal processes; or
To protect the rights, property, or safety of Nreal, or any of our affiliates, business partners, or customers.
However, we will normally collect personal information from you only: (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with or a service to you, or (iii) where the processing is in our legitimate interests and not overridden by your rights.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at firstname.lastname@example.org. ========
**[For European Economic Area (EEA) residents only] **
Nreal processes personal information for the purposes described above. Nreal is the data controller of your personal information as described above. Nreal’s legal basis to process personal information includes processing:
So that we can keep our promises to you, such as providing you with a Service;
To promote our business interests (for example, to manage our relationship with you and improve your customer service experience), including communications on our website, third party websites, and online platforms;
To comply with the law and legal processes;
With your consent (for example, to send direct marketing communications). If you give consent, you can always revoke by contacting us at email@example.com. ========
Disclosure of Information
Nreal will not give or sell any information regarding you or your order and the products you purchase to any outside organization for its use in marketing or solicitation without your consent, save for the limited circumstances outlined in this policy. Your information may be shared with our affiliated, parent or subsidiary companies, agents, professional advisors, contractors or vendors of Nreal who provide data processing services to us or who otherwise process personal information for the purpose of performing services for you or Nreal or who provide consultancy, legal, insurance and accounting and audit services or for the purpose notified to you when we collected your personal information. Nreal may release personal information (including personally identifiable information) when required to by law if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, in response to a lawful request by public authorities, a court order or legal process served on Nreal.
We may also disclose your information if we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of the business or assets. If Nreal or substantially all of its assets are acquired by a third party, personal information held may be one of the transferred assets. Any third party who acquires assets from us may acquire all or part of our business. They may not be in the same line of business as we are. Similarly, your personal information may be passed on to a successor in interest in the event of a reconstruction, liquidation or administration. ========
How We Protect Your Information Secure
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, Nreal limits access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality with us. We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where Nreal is legally required to do so. However, please note that although we take reasonable steps to protect your information, no website, internet transmission, computer system, or wireless connection is completely secure. ========
How Long Do We Keep Your Data
We won’t keep your personal information for longer than is necessary for the purpose for which it was collected. This means that information will be destroyed or erased from our systems when it’s no longer required.
We take appropriate steps to ensure that we process and retain information about you based on the following logic:
At least the duration for which the information is used to provide you with a service;
As required under law, a contract, or with regard to our statutory obligations;
Only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards. ========
How We Transfer Your Data
Nreal has global business. As a result, the data that we may collect from you may be transferred to, and stored at, any of our locations which may be inside or outside the territory in which you are located. Information may also be processed by people around the world who work for us or for one of our suppliers/vendors. These people may be engaged in, among other things, the fulfillment of your information requests, meeting your orders and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. ========
**[For European Economic Area (EEA) Residents Only] **
In addition, your use of the Services may also involve the transfer, storage, and processing of your personal information to other countries; such countries include, without limitation, countries of the UK, Germany, the United States of America, China, the Republic of Korea, and Japan. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EEA. To request more information, contact us at firstname.lastname@example.org. ========
Nreal, its service providers or other third parties may set cookies for your web browser when you visit our website, use our Services or visit a website where Nreal provides ads, content or analytics. ========
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies may be used to store items such as identifiers and user preferences. A website may set a cookie to the browser used if the browser’s preferences allow it.
Operational Cookies are required for the proper operation of the Nreal website, allowing you to move freely around and use secure areas of our website. These cookies allow our web pages to load faster and improve service performance. Generally, we use the following cookies:
Essential Cookies: enable you to receive the services you request via our website. Without these cookies, services that you have asked for cannot be provided. For example, essential cookies enable you to order products so that we can remember the items you place in the shopping basket and receive services from our website. These cookies are automatically enabled and cannot be turned off because they are essential to enable you to browse our website. Without these cookies any of our services may not be provided.
Secure Cookies – This is an operational cookie used by Nreal to prevent any ‘hijacks’ while you are using our site, by making the session secure. Any data collected will not be shared with any third party.
Performance Cookies: enable us to analyse the performance and design of our website and detect errors. For example, this type of cookie allows us to recognise that you have visited our website before and shows which sections of our website are most popular by allowing us to see which pages visitors access most frequently and how much time visitors spend on each page. We use, without limitation, Google Analytics, Adobe, and similar analytics cookies to achieve this.
Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Social Media cookies. These cookies allow you to share website content with social media platforms (including but not limited to Facebook, Instagram or Twitter). We have limited control over such cookies as they are set by social media platforms themselves. ========
Third Party Cookies
How to change your cookie settings
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. ========
Links to Third-Party Websites and Services
You have the following data protection rights:
you have the right to opt-out of receiving marketing communications from us. You can exercise this right by clicking on "unsubscribe" by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us at email@example.com.
you may also have the following rights (although all of these rights are subject to some conditions and exceptions):
to access, correct, and request deletion of your personal information;
to object to processing of your personal information, ask us to restrict said processing, and/or request portability of your personal information;
to erasure of your personal information.
if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent;
you have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
You must be able to provide your name and email address or other information sufficient to allow us to identify you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. ========